Support

Shipping & Returns

Shipping Policy

Thank you for visiting and shopping at mrtoto design. Following are the terms and conditions that constitute our Shipping Policy.

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Return & Exchange Policy

mrtotodesign.com are unconditionally guarantees all products we manufacture and sell at our online store to be free from defects of workmanship. We will gladly replace defective items or issue a refund for any defective item you wish to return.

You have 15 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Flat A, 16/F, Glory Centre, 8 Hillwood Road,

Tsim Sha Tsui, Kowloon, Hong Kong. 

© 2020 by mrtoto design. All rights reserved.

T: +852 6280 5316

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